Searoad Ferries offers excellent facilities and easy boarding for passengers with special needs. Please make sure you identify yourself when collecting your boarding pass at the ticketing windows so that we can assist you. If we are aware of your needs we can make sure your car is within easy access to the lift, arrange for extra wide space for wheelchair access to vehicles in parking lanes, direct foot passengers to designated waiting areas or provide assistance with foot passenger for boarding.
Both ferries are roll on/roll off. Boarding the ferry is very simple and easy via the car deck. There is a small lip to manoeuvre over where the ramp of the ferry sits on the ground.
There is a lift on the Car Deck of both ferries which will take you up to the Lounge Deck.
There is disabled parking at both terminals. Sorrento passengers please note that access to the foot passenger terminal is near the end of the pier.
At the Ticket Window please identify that you require assistance. Foot passengers board via the Car Deck which has a lift to the Lounge Deck.
If you require assistance to embark/disembarkation Searoad Ferries has a wheelchair available at both Sorrento and Queenscliff Terminals. Staff will assist passengers to/from the foot passenger ticket office and to/from the ferry lift.
Take the lift from the Lounge Deck to the car deck and wait at the lift until all cars have disembarked. Once the deck is clear please follow crew instructions for departure or ask for assistance.
At the ticket window please identify that you require assistance. Ticketing staff will give you directions on where to park in readiness for boarding.
Ferry crew will direct you onboard to ensure you are parked with easy access to the lift and allow extra space for wheelchair access to vehicle where possible (space permitting) if requested.
Take the lift from the Lounge Deck to the car deck and return to your vehicle. The ferries are drive on/drive off, no turning required. Drive off following the crews directions.
The Lounge Deck has full length viewing windows and a range of seating areas as well as a onboard cafe, children’s play area and charging stations. It is all one level with access to a small external deck. There are disabled toilet facilities on both ferries.
Please note during the peak summer period from 26 December to mid January Searoad Ferries runs an additional ferry service in conjunction with our standard ferry services. This is a small ferry – the Peninsula Princess. This ferry is not suitable for passengers with special needs.