Job Description

Kickstart your tourism and hospitality career with Searoad Ferries - traineeship opportunity in Regional Victoria!

Join a vibrant, supportive team dedicated to delivering memorable experiences and helping you grow professionally. Whether you're just starting out or eager to develop your skills, this traineeship offers hands-on industry experience, mentorship, and career progression - right in the beautiful Queenscliff region.

The Searoad Ferries group of companies employs over 200 dedicated staff and serves approximately one million customers annually. Our mission is to connect people and places through exceptional experiences across the tourism, hospitality, passenger transport, and maritime sectors.

About Us:

Since 1987, we have proudly operated the iconic Queenscliff-Sorrento car and passenger ferry service. Our Explore Australia / Naturaliste Tours company offers unforgettable tourism and wildlife experiences across Victoria, connecting travellers with the region’s most stunning natural highlights. We also operate the Western Port Ferry Service, linking Crib Point to French Island and Phillip Island in Western Port Bay, as well as Wanderer Adventures—Wilson’s Promontory Cruises—based in Wilsons Promontory National Park.

Within this dynamic landscape, the Searoad Hospitality Group provides customer experiences through premium onboard and onshore dining options that enhance our ferry operations. Our state-of-the-art Ferry Terminals include multiple hospitality venues—restaurants, passenger lounges, bars, and function spaces—offering breakfast, lunch, dinner, grab-and-go food options, conferences, private functions, and external catering. The group also manages short-term rental accommodation, external catering services, and retail operations.

About The Role:
We are proud of our strong history in supporting young people just starting out in their careers. As a Trainee, you will have the opportunity to develop a wide range of skills and gain invaluable industry experience. You'll be involved in various tasks that develop your expertise in hospitality, customer service and tourism, including:

• Front of house (retail and customer service)
• Back of house (kitchen operations and food prep)
• Customer engagement (ticketing, responding to enquiries and entering reservations)
• Retail customer service, display and merchandising
• Assisting with event operations set up and service
• Taking orders and using point of sale systems
• Providing bar and beverage service, including coffee making

In addition to hands-on operational tasks, you'll also gain exposure to other areas that support our business, such as marketing, administration, maritime operations, and overall business support functions. This comprehensive experience will give you a broader understanding of the tourism industry and help you build a well-rounded career in hospitality and tourism.

You will be well supported by a small, vibrant team passionate about mentoring and helping you succeed. This is a fantastic opportunity to launch your career with a practical, varied , and engaging traineeship.

We're looking for:

• Strong customer service and communication skills
• Current RSA certification or willingness to obtain it
• Barista skills or eagerness to learn
• Professional grooming and appearance
• Adaptability in a fast-paced, dynamic environment
• Flexibility to work peak times, including weekends, school holidays, public holidays and festive seasons
• Positive attitude, team spirit, and enthusiasm
• Commitment to completing the Traineeship and qualifications

We welcome applicants without prior experience. If you have the right personality, can demonstrate your customer focus, and have a willingness to learn, we'll show you the rest!

Some of the Perks You'll Enjoy:

• Employee discounts on retail, dining, tours, and free ferry travel
• Free uniform for customer-facing team members
• Access to our 24/7 Employee Assistance Program for wellbeing support
• A fun, engaging workplace with regular team events and social outings
• Competitive pay in accordance with the Restaurant Modern Award, including penalties and superannuation
• Time off to support you in your studies.

Ready to Make Waves? Apply via SEEK with your resume and cover letter telling us why you're perfect for this traineeship.

• Availability during summer, school holidays, public holidays and festive seasons, is essential
• You must have Australian working rights
• We anticipate strong interest in these positions and will attempt to get back to all applicants but may only contact shortlisted candidates
• Review the full position description at searoad.com.au/careers 
• Apply early - closing date of 30 November 2025!

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Job Description

Apply Now

The Searoad Ferries group of companies employs over 200 dedicated staff and serves approximately one million customers annually. Our mission is to connect people and places through exceptional experiences across the tourism, hospitality, passenger transport, and maritime sectors.

Since 1987, we have proudly operated the iconic Queenscliff-Sorrento car and passenger ferry service. Our Explore Australia / Naturaliste Tours company offers unforgettable tourism and wildlife experiences across Victoria, connecting travellers with the region’s most stunning natural highlights. We also operate the Western Port Ferry Service, linking Crib Point to French Island and Phillip Island in Western Port Bay, as well as Wanderer Adventures—Wilson’s Promontory Cruises—based in the pristine Wilsons Promontory National Park.

Within this dynamic landscape, the Searoad Hospitality Group is dedicated to providing customer experiences through premium onboard and onshore dining options that enhance our ferry operations. Our state-of-the-art Ferry Terminals include multiple hospitality spaces—restaurants, passenger lounges, bars and function spaces—offering breakfast, lunch, dinner, grab-and-go food options, conferences, private functions, and external catering. The group also manages short-term rental accommodation, external catering services, and retail operations.

About The Role: Are you eager to join our passionate front of house team as we gear up for the summer peak season, serving up menu magic across all aspects of our hospitality operations?

We are seeking friendly, well-presented and self-motivated individuals with a passion for customer service to deliver memorable experiences across various settings - including our bustling restaurants, bars, kiosks, conference and event spaces, and aboard the iconic Queenscliff-Sorrento ferry.  

What you'll be doing:

• Greeting and serving customers, providing menu information, addressing their needs

• Taking orders and using point of sale systems

• Providing bar service / wine & beer pairings and making coffees

• Maintaining clean customer facilities

• Performing daily opening and closing procedures including cash and EFTPOS reconciliations

• Answering incoming phone calls and entering reservations

• Sales, e.g. menu specials and retail add-ons

• Maintaining food and beverage cabinets including stock rotation

• Basic food prep (e.g. when working aboard vessels and within kiosks)

• Assisting with event operations set up      

About You: To thrive here, you'll need...

• Strong customer service and communication skills

• Current RSA certification or willingness to obtain it

• Barista skills or eagerness to learn

• Professional grooming and appearance

• Adaptability in a fast-paced, dynamic environment

• Flexibility to work peak times, including weekends, school holidays, public holidays and festive seasons

• Willingness to work breakfast, lunch, and dinner shifts

• Positive attitude, team spirit, and enthusiasm

• Wine and bar knowledge is a plus but not essential

• We welcome applicants without prior hospitality experience. If you have the right personality, can demonstrate your customer focus, and have a willingness to learn, we'll show you the rest!

Some of the Perks You'll Enjoy: In addition to being paid by the Restaurant Modern Award (+penalties and super), you'll receive...

• Employee discounts on retail, dining, tours, and free ferry travel

• Uniform for customer-facing team members

• Access to our 24/7 Employee Assistance Program for wellbeing support

• A fun, engaging workplace with regular team events and social outings.

 Ready to Make Waves? Dive in and apply, but first please note...

• Availability during summer, school holidays, public holidays and festive seasons, is essential

• You must have Australian working rights

• We anticipate strong interest in these positions and will attempt to get back to all applicants but may only contact shortlisted candidates

• No agencies

• Apply through SEEK with your resume and a cover letter telling us why you're perfect for the role.

• Review the full position description at searoad.com.au/careers and get your application in early - we may start shortlisting before the closing date of 28 November 2025!
   

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Job Description

Shape the Identity of a Brand New Venue in Beautiful Sorrento!

About us

The Searoad Ferries Group connects people and places through exceptional experiences across tourism, hospitality, passenger transport, and maritime sectors. As a leading, award-winning company with over 200 dedicated staff, we transport around one million customers each year.

Since 1987, we have proudly operated the iconic Queenscliff-Sorrento car and passenger ferry service. Our ventures also include Explore Australia Tours, Western Port Ferries, Wanderer Adventures, and the Searoad Hospitality Group, which includes: TARRA Queenscliff Restaurant; onboard and onshore grab-and-go food and beverage options; conference facilities; short-term rental accommodation; external catering services; and retail operations.

Our Sorrento Ferry Terminal is undergoing a major redevelopment and will feature a range of exciting new food outlets, including our brand-new ONDA Sorrento coastal mediterranean restaurant, bars, kiosks, and premium dining experiences. We're looking for an experienced, talented Venue Manager to lead front-of-house operations across these multiple outlets.

About the role

As Venue Manager, you will be instrumental in the successful launch and ongoing operation of our new Sorrento venue. You will be responsible for:

·       managing daily operations across multiple food and beverage outlets

·       building and leading the front of house team, shaping a venue that's sure to become a destination

·       ensuring exceptional customer service and memorable experiences

·       maintaining high standards of quality, cleanliness, and compliance

·       contributing to the venue's financial performance and profitability.

About you

To thrive in this role, you will:

·       Lead with proven experience as a Venue Manager or in a similar leadership role within the hospitality industry, showcasing your success in a fast-paced environment.

·       Master front of house operations by demonstrating your thorough knowledge of food and beverage service, and exceptional customer relations.

·       Develop thoughtful staff scheduling (rosters) to ensure seamless customer experiences and smooth venue operations.

·       Inspire and motivate teams with your passion for creating a positive, collaborative work enviornment and delivering outstanding customer experiences.

·       Communicate effectively with excellent interpersonal, problem-solving, and decision-making skills.

·       Be eligible to work in Australia with full Australian work rights.

Previous experience opening hospitality venues will be considered an advantage.

Some of the perks you'll enjoy:

·       employee discounts on retail, dining, hospitality, tours, and free ferry travel

·       uniform provided for customer-facing roles

·       support for your wellbeing through our 24/7 Employee Assistance Program

·       engaging workplace culture with regular team building and social events.

Things to note before applying:

·       availability during summer, the festive season, and other peak periods is essential

·       you must have full Australian work rights

·       we'll attempt to get back to all applicants but may only contact shortlisted candidates

·       no agencies please

·       ensure you read the Venue Manager Position Description available at searoad.com.au/careers

·       we may commence shortlisting and interviewing applicants prior to the closing date of 28 November, 2025, so dust off your resume and get in quick!

If you're seeking a new challenge, apply now! You must submit your application via SEEK, including a cover letter introducing yourself and your resume.

At Searoad Ferries, we're committed to creating an inclusive workplace that celebrates diversity. We encourage applicants from all backgrounds to apply.

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