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Careers

Careers at Searoad Ferries.

Be inspired every day!

At Searoad Ferries, we are passionate about what we do, and proud of the reputation we’ve established during 35 years in the tourism and transport sectors. A trusted, innovative, and growing Company located in the picturesque Queenscliff and Sorrento townships, around one million people travel the ‘sea road’ crossing Victoria’s Port Phillip Bay 365 days a year. 

Our customers are our inspiration, and we are focused on connecting people and places through excellent experiences. We offer a vibrant workplace where we consistently exceed customer expectations and support the local community.

If you want to join an innovative and award-winning tourism and transport operator, then a career at Searoad Ferries could be just the ticket. We are going through an exciting period of change that will help us serve our customers better. From digital modernisation to the state-of-the-art sustainable ferry terminals we are building in Queenscliff and Sorrento, now more than ever is a great time to join the team at Searoad Ferries!

 

All employment vacancies are posted on this webpage.

If you are interested in employment with Searoad Ferries, please check this page regularly.

Vacancies listed below. 

Vacancies

LOCATION
FILTERS
  • Wilsons Prom
  • Full-Time
  • Customer-service
  • Administration

Wanderer Adventures - Customer Service Team Leader

  • Wilsons Prom
  • Full-Time
  • Customer-service
  • Administration

  • Be part of a small close-knit team dedicated to delivering amazing visitor experiences
  • Brand new role you can make your own
  • Dream job working among the wombats, wallabies, and wilderness of the Wilsons Promontory National Park 
×

Wanderer Adventures - Customer Service Team Leader
  • Wilsons Prom
Closing Date: 17/04/2024 12:01:00 AM
  • Wilsons Prom
  • Full-Time

Job Description

  • Be part of a small close-knit team dedicated to delivering amazing visitor experiences
  • Brand new role you can make your own
  • Dream job working among the wombats, wallabies, and wilderness of the Wilsons Promontory National Park 

 

Indulge your sense of adventure – every day!

Wanderer Adventures – Wilsons Promontory Cruises – operates in the pristine environment of the Wilsons Promontory National Park. Our vessels take customers from beach to sea through their unique, amphibious design. Showcasing the stunning Skull Rock, Norman Beach, and diverse wildlife, our team members enrich our customers’ adventures with their exceptional knowledge of the area and marine experience.

Wanderer Adventures is part of the Victorian owned and operated Searoad Ferries group of companies, employing more than 200 people and moving around one million customers a year. 

Searoad Ferries have been operating the iconic Queenscliff-Sorrento car and passenger service since 1987. Our bus tour company Explore Australia / Naturaliste Tours connects customers to amazing tourism and wildlife experiences across Victoria. Searoad Ferries also operates Western Port Ferries’ services connecting Stony Point to French Island and Phillip Island in Western Port Bay. Originally established in 2019, Searoad Ferries have been operating and growing Wilsons Promontory Cruises under the brand Wander Adventures since December 2023.

Our customers are our inspiration, and we are focused on connecting people and places through excellent experiences. We offer a vibrant workplace where we consistently exceed customer expectations and support the local community.

 

The opportunity

The Wanderer Adventures Customer Service Team are generally the first ‘port-of-call’, for customers undertaking Wilsons Promontory Cruises tours.

As the leader of our Customer Service Team, you will be the face of Wanderer Adventures – Wilsons Promontory Cruises (WPC), greeting customers and responding to enquiries. Your daily responsibilities will include preparing customers and equipment for our amazing tours of the Wilsons Prom Marine National Park. You will also be answering incoming calls, making tour bookings, managing emails, assisting customers with queries, and creating further interest in Wanderer Adventures by informing customers of other information and services. You will also be responsible for managing the office, maintaining files, assessing, and preparing for events.

Your role involves providing personalised customer service, leading the WPC customer service team, ensuring enquiries / complaints are satisfactorily and sensitively resolved.

You will lead a high-performing customer-focused team and your duties will include rostering and training team members. You may also assist with the delivery of content for Wanderer Adventures’ social media, promotional campaigns, and issues management.

 

About you

We’re looking for someone with: 

  • A love of nature
  • Experience in the provision of quality customer service
  • A passion for the tourism industry and customer service
  • Working knowledge of booking systems is highly desirable
  • Strong Microsoft 365 abilities

 

Here’s a few things you’ll enjoy as an employee of Wanderer Adventures and the Searoad Ferries group of companies…

Fantastic staff discounts: free tours on Wanderer Adventures and free car & passenger ferry travel on Searoad Ferries & Western Port Ferries.

Career growth: opportunity to gain accredited certificates such Responsible Service of Alcohol, Traffic Management, Elements of Shipboard Safety (ESS), First Aid/CPR  

Access to staff rewards program: earn and give points for going over and above, that you can cash in for a wide range of gift vouchers.

Your health and wellbeing matters: free annual flu shots and a comprehensive employee assistance program available 24/7.

A comprehensive schedule of events: we celebrate our people and our successes throughout the year and all employees are included in our conference and many staff events throughout the year. 

 

How to apply

Applications close 17th April 2024 so apply now via Seek. Include a letter telling us about you, and why you would be a great fit for this position. You must include a resume detailing your skills and experience.

To apply for this role, you must have Australian working rights and kindly note that only shortlisted applicants will be contacted.

Wanderer Adventures is an equal opportunity employer, and our community is made up of diverse people from all walks of life, it’s important to us that our workforce represents and celebrates this strength.

We encourage people from all backgrounds to join us. To learn more about Wanderer Adventures visit - wandereradventures.com.au 

 

VIEW PD

  • Wilsons Prom
  • Full-Time
  • Maritime

Wanderer Adventures - Senior Tour Guide (Master) and Tour Guide (Deckhand)

  • Wilsons Prom
  • Full-Time
  • Maritime

  • Be part of a small close-knit team dedicated to delivering amazing visitor experiences
  • Brand new role you can make your own
  • Dream job working among the wombats, wallabies, and wilderness of the Wilsons Promontory National Park 
×

Wanderer Adventures - Senior Tour Guide (Master) and Tour Guide (Deckhand)
  • Wilsons Prom
Closing Date: 11/05/2024 12:01:00 AM
  • Wilsons Prom
  • Full-Time

Job Description

Indulge your sense of adventure – every day!

Wanderer Adventures – Wilsons Promontory Cruises – operates in the pristine environment of the Wilsons Promontory National Park. Our vessels take customers from beach to sea through their unique, amphibious design. Showcasing the stunning Skull Rock, Norman Beach, and diverse wildlife, our team members enrich our customers’ adventures with their exceptional knowledge of the area and marine experience.

Wanderer Adventures is part of the Victorian owned and operated Searoad Ferries group of companies, employing more than 200 people and moving around one million customers a year. 

Searoad Ferries have been operating the iconic Queenscliff-Sorrento car and passenger service since 1987. Our bus tour company Explore Australia / Naturaliste Tours connects customers to amazing tourism and wildlife experiences across Victoria. Searoad Ferries also operates Western Port Ferries’ services connecting Stony Point to French Island and Phillip Island in Western Port Bay. Originally established in 2019, Searoad Ferries have been operating and growing Wilsons Promontory Cruises under the brand Wander Adventures since December 2023.

Our customers are our inspiration, and we are focused on connecting people and places through excellent experiences. We offer a vibrant workplace where we consistently exceed customer expectations and support the local community.

 

The opportunity

We are seeking expressions of interest from suitably qualified people to join our team in the capacity of Senior Tour Guide (Vessel Masters) or Tour Guide (Deckhands).

Our Tour Guides are key members of the Operations Team, fulfilling a range of duties to enhance the end-to-end customer experience including guiding tours both at sea and on land, handling vessels, providing on board customer service, vessel cleaning and maintenance, and conducting walking tours in the Wilsons Promontory National Park.

Our Tour Guides work in partnership with each other, the Customer Service Team and Operations Manager to ensure safe operations and that vessels are always clean and seaworthy.

Responsibilities include leading the planning of travel itineraries, familiarising customers with the local area, and ensuring tour groups always remain safe. 

Other key aspects of the position include maintenance and cleaning to prepare vessels and equipment for tours, ensuring safe loading/unloading of vessels, conducting customer safety briefings, and performing customer liaison duties.

 

About you

You have a passion for local tourism, the environment and vessel operations.

With excellent personal presentation and your confidence to conduct tours both marine and land based. 

As a Senior Tour Guide (Vessel Master) you will: 

  • Hold a Coxswain Grade 1 Near Coastal or Master <24m
  • Perform Master duties aboard as per our Safety Management System (SMS) including keeping watch over hazards, and ensuring the safety, and seaworthiness of vessels
  • Be an assertive leader, able to give clear direction to crew and customers
  • Have demonstratable marine vessel handling experience
  • Offer experience in the provision of quality customer service
  • Work well under pressure balancing conflicting priorities and working to deadlines
  • Be approachable and accessible, possessing excellent problem-solving abilities
  • Be comfortable speaking in front of large groups of customers

As a Tour Guide (Deckhand) you will: 

  • Hold a General Purpose Hand Near Coastal - desirable
  • Hold a Traffic Control Certificate - desirable
  • Hold Elements of Shipboard Safety - desirable
  • Hold a Coxswain Grade 3 Near Coastal - desirable
  • Be able to follow procedures and take direction
  • Be punctual, reliable, and flexible
  • Have a proactive ‘can do’ attitude with an aptitude for continuous improvement
  • Be experienced in the provision of quality customer service
  • Be comfortable speaking in front of large groups of customers

 

Here’s a few things you’ll enjoy at Wanderer Adventures & the Searoad Ferries Group…

Fantastic staff discounts: free tours with Wanderer Adventures and free car and passenger ferry travel on Searoad Ferries and Western Port Ferries.

Career growth: opportunity to gain accredited certificates such Responsible Service of Alcohol, Traffic Management, Elements of Shipboard Safety (ESS), First Aid/CPR  

Access to staff rewards program: earn and give points for going over and above, that you can cash in for a wide range of gift vouchers.

Your health and wellbeing matters: free annual flu shots and a comprehensive employee assistance program available 24/7.

A comprehensive schedule of events: we celebrate our people and our successes throughout the year and all employees are included in our conference and fun staff events throughout the year. 

 

How to express your interest 

To express your interest in one of these positions, apply now via Seek. Include a letter telling us about you, which role you are interested in, and why you would be a great fit for this position. You must include a resume detailing your skills and experience.

To apply for this role, you must have Australian working rights and kindly note that only shortlisted applicants will be contacted.

Wanderer Adventures is an equal opportunity employer, and our community is made up of diverse people from all walks of life, it’s important to us that our workforce represents and celebrates this strength. We encourage people from all backgrounds to join us. 

 

VIEW TOUR GUIDE PD

 

VIEW SENIOR TOUR GUIDE PD

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