FAQ
Actual crossing time is forty minutes.
No, only coaches and foot passenger groups of more than 20 can book passage in advance. Foot passengers have no trouble securing passage even during peak periods. However, motorists are advised to be at the terminals 20-30 minutes prior to departure and at least 40 minutes prior to departure in our peak holiday periods.
Both vessels have been purpose built to operate on Port Phillip Bay and are therefore unaffected by rough weather conditions. At worst a slight rolling motion will be experienced in very rough weather. In 22 years of operation the vessels have never missed a crossing due to bad weather.
Only for foot passenger tickets. Vehicles are ticketed for a one way journey only.
No, the travel cost for an individual is already significantly discounted if you are a passenger in a car.
If you have difficulty with walking or require pram/stroller access to the lounge, we advise you travel on the MV Sorrento which is equipped with an elevator from the car deck to the passenger lounge. The MV Queenscliff requires passengers to negotiate a set of steep stairs. Please contact Ferry Administration on (03) 5258 3244 to determine departure times of the MV Sorrento on the day you wish to travel.
Yes, you can move between your vehicle and all public areas of the vessel throughout the crossing.
Payment can be made by cash, credit card or EFTPOS. Credit cards accepted – Bankcard, Mastercard, Visa, American Express and Diners. Payment by other credit cards or by cheque is not accepted.
Yes, the ferries run 7 days a week, 365 days a year.
Yes, you can travel with your dog and at no extra cost. However, the dog must be on a leash, is restricted to the external decks and is not permitted in the passenger lounge.
The only exceptions are ‘seeing eye’ dogs and ‘hearing’ dogs who must accompany their owners into the passenger areas.
Both vessels have a well equipped kiosk selling hot and cold snacks and drinks.
Car parking is available at both terminals, however, it is not secure and the company does not take responsibility for the cars of passengers left at the terminal.
Parking at the terminal at Queenscliff is free, however it is limited in busy periods.
Short term Parking is available at the Sorrento Terminal. 2hr angle parking is free, then the other parking is $1 an hour 8am – 8pm between Nov – Apri.
Please Note- There is no long term parking at the Sorrento Terminal
A bus service to Geelong operates from within 400 metres of the Queenscliff Terminal. This connects in Geelong with trains to Melbourne and Warnambool. Visit www.mcharrys.com.au for timetable information.
A bus service operates from Sorrento’s main street and travels through the Mornington Peninsula to Frankston where it connects to the suburban train network to Melbourne. There is a bus that connects with some ferry arrivals and departures from Sorrento Pier. Phone Portsea Passenger Service on (03) 5986 5666 for timetable information.
Taxis can be booked from either terminal. Please let ferry staff know at the time of ticketing that you require a taxi on the other side.
The simple answer is YES. Many car hire companies exclude some ferry routes in their rental contracts, however, these are usually ferries that service an offshore Island.
As our ferries do not service an island, and are part of the Australian road network, therefore, hire cars are generally allowed to travel.
Double check with your rental car company prior to travel.