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FAQ

How long is the trip?

Actual crossing time is 40 minutes.

Can I make a reservation for the ferry?

Online Ferry bookings can be made to secure a place onboard on a particular departure, as long as you check in 30 minutes prior to departure.  (Bookings are advised during peak times)  At all other times, tickets can be purchased prior to departure at the terminals.  It is advised that you arrive at least 30 minutes prior to departure and at least 40 minutes prior to departure in our peak holiday periods to avoid disappointment.

Does the ferry operate in rough weather?

Both ferry vessels have been purpose built to operate on Port Phillip Bay and are therefore unaffected by rough weather conditions. At worst a slight rolling motion will be experienced in very rough weather.

Can you buy a return ticket?

Yes,  these can be purchased online or when purchasing tickets at time of travel. Please visit Book a Ferry Online

Is a pensioner concession available for people travelling in vehicles?

The driver is included in the vehicle price therefor can not receive a discount.

All addition passengers in the vehicle and foot passengers that hold a valid pensioner’s card, senior’s card, health care card and student card can receive the concession rate.

Is the ferry suitable for people with walking difficulty/wheelchair/pram/stroller access?

Both ferry vessels are equipped with a passenger lift from the car deck to the passenger lounge.   If you are travelling by car please let the ticketing staff know that you require access to a lift prior to boarding.  Should assistance in boarding be required for foot passengers there is a wheelchair available.   Drop off at the ferry is also available, please ask at the car ticket window for this service.

Do you have access to your car during the crossing?

Yes, you can move between your vehicle and all public areas of the vessel throughout the crossing.

Can you pay by credit card or EFTPOS?

Payment can be made by cash, credit card or EFTPOS. Searoad Ferries accepts payment by Bankcard, Mastercard, Visa, American Express, Diners and China Union Pay (accepted only at the ferry ticket offices, not available for online bookings). Payment by other credit cards or by cheque is not accepted.

Can I take my dog on the ferry and how much will it cost?

Yes, you can travel with your dog and at no extra cost.  However, the dog must be on a leash and is restricted to the external decks (not permitted in the passenger lounge.)

The only exceptions are guide dogs (‘seeing eye’ dogs and ‘hearing’ dogs), who must accompany their owners into the passenger areas. Guide dogs in training are also allowed in all areas of the vessel so long as they are wearing their guide dog in training vest.

Is there food on board?

Both sailing vessels have a well equipped cafe selling a range of fresh hot and cold food and drinks.  A selection of sandwiches, vietnamese rolls, hearty soup in winter and a range of hot and cold beverages including espresso coffee, tea, flavoured hot chocolate and loose leaf chai tea are available.

Is there security car parking in Sorrento and Queenscliff?

Car parking is available at both terminals, however,  it is not secure and the company does not take responsibility for the cars of passengers left at the terminal.

Parking at the Queenscliff terminal is free, however it is limited in busy periods.

Short term Parking is available at the Sorrento Terminal.  2hr angle parking is free, then all other parking is $1 an hour 8am – 8pm  between Nov – April.

Please Note- There is no long term parking at the Sorrento Terminal

What are the public transport connections at the terminal?

A bus service to Geelong operates from within 400 metres of the Queenscliff Terminal. This connects in Geelong with trains to Melbourne and Warnambool. Visit www.mcharrys.com.au for timetable information.

A bus service operates from Sorrento’s main street and travels through the Mornington Peninsula to Frankston where it connects to the suburban train network to Melbourne. There is a bus that connects with some ferry arrivals and departures from Sorrento Pier. Phone Portsea Passenger Service on (03) 5986 5666 for timetable information.

Taxis can be booked from either terminal. Please let ferry staff know at the time of ticketing that you require a taxi on the other side.

Beacon Bus Tours and Charter has affordable and prompt transport from the Queenscliff terminal to a location on the Bellarine Peninsula, with transfers within the 3225 postcode only $6 per person, per way.
For info or bookings visit www.beaconresort.com.au or call 03 5258 1672.

Can I take my HIRE CAR on the ferry?

The simple answer is YES.   Many car hire companies exclude some ferry routes in their rental contracts, however, these are usually ferries that service an offshore Island.

As Searoad ferries do not service an island, and are part of the Australian road network, therefore, hire cars are generally allowed to travel.

Double check with your rental car company prior to travel.

Are motorcycle’s safe to travel on the vessel?

Motorcycles are perfectly safe to travel on the ferry. Riders should be aware that varying weather conditions can occur with the possibility of bikes being unstable on their stands. It is advisable that motorcycle riders remain with their bikes during adverse weather conditions. If in doubt, please contact a crew member.

Can children travel unaccompanied on the ferry?

Children must be 12 years of age or older to travel on the ferry unaccompanied. Children under 12 years of age must be accompanied by an adult.