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What time should I arrive at the ferry terminal for check in?

Check-in opens 60 minutes prior to departure.

All bookings are required to check-in at the ticketing window at least 40 minutes (for vehicles) or 20 minutes (for foot passengers) prior to departure.

Please ensure you arrive at the Ferry terminal with sufficient time for check-in. Access roads to the terminals can get busy depending on the time of year, events in the region or during peak seasons.  Please note checking in does not mean arriving at the ferry terminal. If you arrive at the check-in (ticketing window) after the check in closure time,  reservations cannot be guaranteed on the selected departure, and bookings will revert to a first-come, first-served basis.



Can I make a reservation for the ferry?

Pre-purchased ferry tickets are available for all sailings online or at the Sorrento or Queenscliff ferry terminals. Ferry tickets pre-purchased online receive an online discount. To avoid disappointment all ticket holders are required to check in at the ticketing window at least 30 minutes for vehicles and 15 minutes for foot passengers prior to the desired travel time. All pre-purchased tickets are fully transferable to the next available trip should you arrive late.

Does the ferry operate in rough weather?

Both ferry vessels have been purpose built to operate on Port Phillip Bay and are therefore unaffected by rough weather conditions. At worst a slight rolling motion will be experienced in very rough weather.

Can you buy a return ticket?

Yes,  these can be purchased online or when purchasing tickets at time of travel. Please visit Book a Ferry Online

Is a pensioner concession available for people travelling in vehicles?

The driver is included in the vehicle price therefore can not receive a discount.  All additional passengers in the vehicle and foot passengers that hold a valid pensioner’s card, senior’s card, health care card or student card can receive the concession rate.

Can I take my pushbike/bicycle on the ferry?

Yes, pushbike/bicycles travel for FREE on the ferry with rider as full fare paying passenger.  Please note all pushbike/bicycles must purchase and board the ferry through the car ticket window.

How long is the trip?

Actual crossing time is 40 minutes.

Is the ferry suitable for people with walking difficulty/wheelchair/pram/stroller access?

Both ferry vessels are equipped with a passenger lift from the car deck to the passenger lounge.   If you are travelling by car please let the ticketing staff know that you require access to a lift prior to boarding.  Should assistance in boarding be required for foot passengers there is a wheelchair available.   Drop off at the ferry is also available, please ask at the car ticket window for this service. Click here for more information.

Do you have access to your car during the crossing?

Yes, you can move between your vehicle and all public areas of the vessel throughout the crossing.

Can you pay by credit card or EFTPOS?

Payment can be made by cash, credit card or EFTPOS. Searoad Ferries accepts payment by Bankcard, Mastercard, Visa, American Express and China Union Pay (accepted only at the ferry ticket offices, not available for online bookings). Payment by other credit cards or by cheque is not accepted.

Can I take my dog on the ferry and how much will it cost?

Yes, you can travel with your dog and at no extra cost.  However, the dog must be on a leash and is restricted to the external decks (not permitted in the passenger lounge.)

The only exceptions are guide dogs (‘seeing eye’ dogs and ‘hearing’ dogs), who must accompany their owners into the passenger areas. Guide dogs in training are also allowed in all areas of the vessel so long as they are wearing their guide dog in training vest.

Is there food on board?

Both sailing vessels have a well equipped cafe selling a range of fresh hot and cold food and drinks.  A selection of sandwiches, salads, pastries, and light snacks are available, as well as a range of hot and cold beverages including espresso coffee, tea, hot chocolate and chai tea.  A selection of regional wine, beers and ciders are also available from 12 noon.

Is there security car parking in Sorrento and Queenscliff?

Car parking is available at both terminals, however,  it is not secure and the company does not take responsibility for the cars of passengers left at the terminal.

Parking at the Queenscliff terminal is free, however it is limited in busy periods.

Short term Parking is available at the Sorrento Terminal.  2hr angle parking is free.

Sorrento Jetty Car Park : Mornington Peninsula Shire Parking fees apply $1 an hour 8am – 8pm between November – April.  Parking is Free May – October.

Parking tickets for the Sorrento Jetty Car Park can be purchased from Searoad Ferries Ticket offices at the Enquiries counter or at the Passenger Lounge.  This printed ticket must be placed on your dashboard.  Cost: $5 for 5 hours or $10 Day Ticket.

Parking tickets for the Sorrento Jetty Car Park can also be purchased by the hour by downloading the app from www.parkmobile.com.au or calling 1300 564 564 – Parking Zone 4121.

Please Note- There is no long term parking at the Sorrento Terminal

What are the public transport connections at the terminal?

A bus service to Geelong operates from within 400 metres of the Queenscliff Terminal. This connects in Geelong with trains to Melbourne and Warnambool. Visit www.mcharrys.com.au for timetable information.

A bus service operates from Sorrento’s main street and travels through the Mornington Peninsula to Frankston where it connects to the suburban train network to Melbourne. There is a bus that connects with some ferry arrivals and departures from Sorrento Pier. Phone Portsea Passenger Service on (03) 5986 5666 for timetable information.

Taxis can be booked from either terminal. Please let ferry staff know at the time of ticketing that you require a taxi on the other side.

Beacon Bus Tours and Charter has affordable and prompt transport from the Queenscliff terminal to a location on the Bellarine Peninsula, with transfers within the 3225 postcode only $6 per person, per way.
For info or bookings visit www.beaconresort.com.au or call 03 5258 1133.

Can I take my HIRE CAR on the ferry?

The simple answer is YES.   Many car hire companies exclude some ferry routes in their rental contracts, however, these are usually ferries that service an offshore Island.

As Searoad ferries do not service an island, and are part of the Australian road network, therefore, hire cars are generally allowed to travel.

Double check with your rental car company prior to travel.

Are motorcycle’s safe to travel on the vessel?

Motorcycles are perfectly safe to travel on the ferry. Riders should be aware that varying weather conditions can occur with the possibility of bikes being unstable on their stands. It is advisable that motorcycle riders remain with their bikes during adverse weather conditions. If in doubt, please contact a crew member.

Can children travel unaccompanied on the ferry?

Children must be 12 years of age or older to travel on the ferry unaccompanied. Children under 12 years of age must be accompanied by an adult.

What is the nearest Airport?

Avalon airport is located 54 kilometres from the Queenscliff Ferry Terminal and is a great arrival point into Victoria.  Several rental car companies are located at the airport for quick easy freeway access to Geelong, Bellarine and the Great Ocean Road.  There is a shuttle bus/taxi connection to Geelong & the Bellarine (Queenscliff).

For more information visit www.avalonairport.com.au/