FAQs - Searoad Ferries
Port Phillip Bay Ferry
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FAQs

How long is the ferry crossing?
The ferry crossing between Sorrento and Queenscliff takes approximately 40 – 45 minutes. 
What time should I arrive at the ferry terminal for check in?

Please arrive at the terminal 15-20 minutes (foot passengers) and 30 minutes (for vehicles) prior to the ferry departure time. During our busy peak period, 26 December through to 31 January, all public holidays, long weekends and the Easter Weekend, we recommend arriving at least 40 minutes prior to the departure time.

Can I pre-purchase a ferry ticket?

Pre-purchased ferry tickets are available for all sailings online or at the Sorrento or Queenscliff ferry terminals. Ferry tickets pre-purchased online receive an online discount. To avoid disappointment all ticket holders are required to check in at the ticketing window at least 30 minutes for vehicles and 15 minutes for foot passengers prior to the desired travel time. All pre-purchased tickets are fully transferable to the next available trip should you arrive late.

 

Does the ferry operate in all weather conditions?

The ferries have been purpose built to operate on Port Phillip Bay (which is a sheltered bay, not open sea) and are therefore unaffected by rough weather conditions. At worst a slight rolling motion will be experienced in very rough weather.  Both ferries are fitted with modern navigation equipment so are unaffected by fog.

Does the Ferry operate on Christmas Day and other Victorian Public Holidays?

Yes, the ferries run every day of the year including Christmas Day and all public holidays. Visit the ferry timetable for sailing times.

Is a pensioner concession available for people travelling in vehicles?

Drivers are included in the vehicle price and do not receive any further concession discount.  Additional vehicle passengers that hold a valid Australian pensioners card, seniors card, health care card or student card can receive the concession rate. Please note International concession cards are not accepted.

Can I take my bicycle on the ferry?

Bicycles are welcome on the ferry.  The rider pays the foot passenger fare and the bike travels for FREE.  Please note all riders and their bicycles must purchase and board the ferry through the car ticket window, from where they will ride onto the ferry.

What is the maximum height of a vehicles that can travel on the ferry?
Maximum height is 4.3 metres. Please note there is limited capacity for high vehicles so it is essential to arrive early for check-in.
Is the ferry accessible?

Both the MV Sorrento and the MV Queenscliff are equipped with a passenger lift from the car deck to the passenger lounge.   If you are travelling by car please advise the ticketing staff at check-in that you require access to the lift.  Should assistance in boarding be required for foot passengers there is a wheelchair available.   Drop off at the ferry is also available most times of the year, please ask at the car ticket window for this service. For more information please visit our Accessibility Page.

Do you have access to your vehicle during the crossing?
Yes, you have access to your vehicle throughout the crossing.
Can you pay by credit card or EFTPOS?
Payment can be made by cash, credit card or EFTPOS. Searoad Ferries accepts payment by Bankcard, Mastercard, Visa, American Express and China Union Pay (accepted only at the ferry ticket offices, not available for online bookings). Payment by other credit cards or by cheque is not accepted.
Can I take my dog on the ferry and how much will it cost?
Dogs are most welcome on the ferry and travel free of charge. However, the dog must be on a leash and is restricted to the external decks (not permitted in the passenger lounge.). The only exceptions are guide dogs ('seeing eye' dogs and 'hearing' dogs), who must accompany their owners into the passenger areas. Guide dogs in training are also allowed in all areas of the vessel so long as they are wearing their guide dog in training vest.
Is there food on board?
Both the MV Sorrento and the MV Queenscliff ferries have an onboard Cafe open every sailing. Enjoy a great coffee made by our onboard Barista or a yummy snack. The menu includes a range of salads, sandwiches, toasties, pies, pastries and more, as well as a selection of hot drinks including barista made coffee, tea, chai tea & hot chocolate. A range of regional wine, beers and ciders are also available from 12 noon daily. There are plenty of seating options too, from the comfortable lounge, cafe style tables to casual stool and bench areas, all are strategically placed to take in the views from full length windows.
Is there car parking in Sorrento and Queenscliff?

Car parking is available at both terminals. Parking at the Queenscliff terminal is free, however it is limited in busy periods. There is street parking outside the terminal.

Public short term parking is available near the Sorrento Ferry Terminal at the Sorrento Jetty Car Park.  This is operated by the Mornington Peninsula Shire. Parking is Free May – October. Parking fees apply between November – April -  $1 an hour 8am – 8pm . Parking tickets for the Sorrento Jetty Car Park can be purchased from the online app or from Searoad Ferries Ticket offices at the Enquiries counter or at the Passenger Lounge. This printed ticket must be placed on your dashboard. Cost: $5 for 5 hours or $10 Day Ticket.  To purchase tickets online download the app from www.parkmobile.com.au or calling 1300 564 564 – Parking Zone 4121.  

Please note the car parking at both Sorrento and Queenscliff is not secure and the company does not take responsibility for the cars of passengers left at or near the terminal.

What are the public transport connections at the terminal?

A bus service to Geelong operates from within 400 metres of the Queenscliff Terminal. This connects in Geelong with trains to Melbourne and Warnambool. Visit www.mcharrys.com.au for timetable information. Look for Route 56.

A bus service operates from Sorrento’s main street and travels through the Mornington Peninsula to Frankston where it connects to the suburban train network to Melbourne. There is a bus that connects with some ferry arrivals and departures from Sorrento Pier. For timetable information click here. Look for Route 788.

Taxis can be booked from either terminal. Please let ferry staff know at the time of ticketing that you require a taxi on the other side.

Can I take my HIRE CAR on the ferry?

The simple answer is YES.   Many car hire companies exclude some ferry routes in their rental contracts, however, these are usually ferries that service an offshore Island.

As Searoad ferries do not service an island, and are part of the Australian road network, therefore, hire cars are generally allowed to travel.

Double check with your rental car company prior to travel.

Are motorcycle’s safe to travel on the vessel?
Motorcycles are perfectly safe to travel on the ferry. Riders should be aware that varying weather conditions can occur with the possibility of bikes being unstable on their stands. It is advisable that motorcycle riders remain with their bikes during adverse weather conditions. Please note there are no tie downs.
Can children travel unaccompanied on the ferry?
Children must be 12 years of age or older to travel on the ferry unaccompanied. Children under 12 years of age must be accompanied by an adult.
Are you a frequent traveller? Save with a Searoad Ferries Membership Pass

Frequent Travellers can save up to 35%* by purchasing a Membership Pass. Membership passes are pre-loaded with a dollar value and can be redeemed for all forms of travel. For more details please visit Searoad Membership

*Savings vary on the type of ticket and membership purchased.

What is the nearest Airport?

Avalon airport is located 54 kilometres from the Queenscliff Ferry Terminal and is a great arrival point into Victoria. Several rental car companies are located at the airport for quick easy freeway access to Geelong, Bellarine and the Great Ocean Road. There is a shuttle bus/taxi connection to Geelong & the Bellarine (Queenscliff).  

For more information visit www.avalonairport.com.au/


Can I take a Motorhome/Campervan on the ferry?
Motorhomes and campervans of any length can travel on the ferry.  It is easy to drive on/drive off, no turning required.