Job Description

About Us: Don't just travel, be moved...

The Searoad Ferries group of companies employs over 250 dedicated staff and serves approximately one million customers annually. Our mission is to connect people and places through exceptional experiences across the tourism, hospitality, passenger transport, and maritime sectors.

Since 1987, we have proudly operated the iconic Queenscliff-Sorrento car and passenger ferry service. Our Explore Australia / Naturaliste Tours company offers unforgettable tourism and wildlife experiences across Victoria, connecting travellers with the region’s most stunning natural highlights. We also operate the Western Port Ferry Service, linking Crib Point to French Island and Phillip Island in Western Port Bay, as well as Wanderer Adventures—Wilson’s Promontory Cruises—based in the pristine Wilsons Promontory National Park.

Within this dynamic landscape, the Searoad Hospitality Team is dedicated to providing customer experiences through premium onboard and onshore dining options that enhance our ferry operations. Our state-of-the-art Ferry Terminals include multiple hospitality spaces—restaurants, passenger lounges, bars and function spaces—offering breakfast, lunch, dinner, grab-and-go food options, conferences, private functions, and external catering. The group also manages short-term rental accommodation, and external catering services.

About The Role:

We are seeking friendly, well-presented and self-motivated individuals with a passion for customer service to deliver memorable experiences across various settings - including our bustling restaurants - ONDA Sorrento and TARRA Queenscliff, bars, kiosks, conference and event spaces, and aboard the iconic Queenscliff-Sorrento ferry.  

What you'll be doing:

• Greeting and serving customers, providing menu information
• Taking orders and using point of sale systems
• Providing bar service / wine & beer pairings and making coffees
• Maintaining clean customer facilities
• Performing daily opening and closing procedures including cash and EFTPOS reconciliations
• Answering incoming phone calls and entering reservations
• Sales, e.g. menu specials and retail add-ons
• Maintaining food and beverage cabinets including stock rotation
• Basic food prep (e.g. when working aboard vessels and within kiosks)
• Assisting with event operations set up     

About You: To thrive here, you'll need...

• Strong customer service and communication skills
• Current RSA certification or willingness to obtain it
• Barista skills or eagerness to learn
• Professional grooming and appearance
• Adaptability in a fast-paced, dynamic environment
• Flexibility to work peak times, including weekends, school holidays, public holidays and festive seasons
• Willingness to work breakfast, lunch, and dinner shifts
• Positive attitude, team spirit, and enthusiasm
• Wine and bar knowledge is a plus but not essential

Some of the Perks You'll Enjoy: In addition to being paid under the Restaurant Modern Award (+penalties and super), you'll receive...

• Employee discounts on retail, dining, tours, and free ferry travel
• Uniform for customer-facing team members
• Access to our 24/7 Employee Assistance Program for wellbeing support
• A fun, engaging workplace with regular team events and social outings.

 Ready to Make Waves? Dive in and apply, but first please note...

• Availability during summer, school holidays, public holidays and festive seasons, is essential
• You must have Australian working rights
• We anticipate strong interest in these positions and will attempt to get back to all applicants but may only contact shortlisted candidates
• No agencies
• Apply through SEEK with your resume and a cover letter telling us why you're perfect for the role
• Review the full position description at searoad.com.au/careers. 

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Job Description

About Us

The Searoad Ferries group of companies employs over 250 dedicated staff and our mission is to connect people and places through exceptional experiences across the tourism, hospitality, passenger transport, and maritime sectors. Since 1987, we have proudly operated the iconic Queenscliff-Sorrento car and passenger ferry service. Our Explore Australia / Naturaliste Tours company offers unforgettable tourism and wildlife experiences across Victoria, connecting travellers with the region’s most stunning natural highlights. We also operate the Western Port Ferry Service, linking Crib Point to French Island and Phillip Island in Western Port Bay, as well as Wanderer Adventures—Wilson’s Promontory Cruises—based in the pristine Wilsons Promontory National Park.

Within this dynamic landscape, the Searoad Hospitality team is dedicated to providing customer experiences through premium onboard and onshore dining options that enhance our ferry operations. Our state-of-the-art Ferry Terminals include multiple hospitality spaces—restaurants (TARRA Queenscliff and ONDA Sorrento), passenger lounges, bars and function spaces—offering breakfast, lunch, dinner, grab-and-go food options, retail, conferences, private functions, and external catering.

About the opportunity:

This could be your opportunity to forget the city commute and join our award-winning company, based in regional Victoria in a unique coastal setting on Port Phillip Bay.

We're seeking an experienced senior hospitality leader to own and elevate all hospitality operations across our fleet and venues. Reporting to the Chief Operating Officer, the General Manager - Hospitality Operations will lead a multi-disciplinary team of chefs, kitchen staff, front of house, and events professionals to deliver safe, compliant, commercially successful and customer-focussed hospitality experiences.

This is a high impact role combining strategic leadership, P&L accountability, and hands-on operational improvement across multiple sites.

What you'll do:

• lead and develop a diverse hospitality team across vessel and shore operations — building a strong safety-first culture

• own the P&L — budget setting, revenue targets, cost control and financial performance reporting

• deliver operational excellence and compliance (food safety, licensing, RSA, workplace health and safety)

• drive commercial growth through menu, activations, retail and events strategy in partnership with Marketing

• implement technology and systems to improve efficiency (POS, rostering, inventory management, KPIs)

• manage supplier and contract relationships to drive quality and value

• lead continuous improvement projects that enhance customer satisfaction and operational efficiency

• represent Hospitality in Leadership Team forums; translate strategy into operational plans and outcomes.

What we're looking for:

• proven senior hospitality leadership in multi-site environments (minimum 5-7 years in leadership roles)

• strong commercial acumen and P&L ownership with demonstrable results (revenue growth, cost control)

• deep knowledge of food safety frameworks and regulatory compliance

• experience managing mixed teams (kitchen, FOH, events) and shift/roster operations

• track record of successful change and project management, including system rollouts

• excellent stakeholder and supplier management skills with a collaborative leadership style

• passion for creating excellent customer experiences and improving operational performance.

What we offer:

• senior leadership role with significant scope and visibility

• competitive salary and benefits

• variety - work across vessels, events, and onshore venues in a dynamic operational setting

• a supportive leadership team committed to safety, growth, and people development.

Some of the perks you'll enjoy while working at Searoad Ferries:

• staff discounts: retail, dining, hospitality, and free ferry travel

• uniform provided

• support for your wellbeing: 24/7 Employee Assistance Program

• engaging workplace culture: regular social events, team gatherings, and a few surprises cooked up throughout the year.  

How to apply:

• you must have unrestricted Australian work rights

• you must submit a cover letter and resume with your application to be considered

For more details and a copy of the Position Description, visit searoad.com.au/careers. Please submit your application via SEEK, including a cover letter introducing yourself and your resume.

Due to the expected high volume of applicants, we may only contact shortlisted candidates.

No agencies please.

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Job Description

We're looking for an experienced Payroll Officer who would like to pursue a rewarding career within our growing finance team.

About Us

Searoad Ferries is the vital transport link across Port Phillip Bay, operating the iconic Queenscliff–Sorrento ferry route and serving nearly one million customers each year. With 250+ team members and 38 years of trusted service, we combine safety-first operations with strong community connections and a proud regional presence.

As a leading tourism and transport operator, our group also includes Explore Australia / Naturaliste Tours (coach tours), Western Port Ferries (Crib Point–French Island/Phillip Island), and Wanderer Adventures — Wilsons Promontory Cruises. We own and operate multiple hospitality venues, including TARRA Restaurant (Queenscliff), ONDA (Sorrento), plus onboard and terminal kiosks.

We're investing in the future — modernising our fleet and shortly opening a state-of-the-art Sorrento terminal — making this an exciting time to join our finance function and contribute to growth, operational excellence, and community-focused service.

About the Role

We’re seeking an experienced Payroll Officer to join our busy finance function in a part-time capacity. Reporting to the Chief Financial Officer, you’ll work closely with our team of Accountants, Payroll/Accounts Officers across several group entities, delivering weekly payroll processing, and supporting Department Managers and new employees with pre-onboarding/onboarding paperwork, and offboarding tasks.

This role is located onsite at our Queenscliff Head Office, and it is a requirement that the successful applicant work 24 hours per week on the set days of Monday, Tuesday, and Wednesday (start/finish times can be negotiated).

Key Responsibilities:

• Process weekly payroll and related obligations for five entities

• Liaise with department managers to ensure accurate and timely payroll submissions

• Prepare onboarding packs and maintain new-starter documentation

• Manage exits and maintain employee records across systems

• Maintain confidential payroll and personnel records accurately

• Assist with other payroll and finance-related tasks as required.

About You

• Proven payroll experience in a similar role

• Strong organisation and prioritisation skills; able to work independently and with a team

• Good knowledge of HR processes, Fair Work Act and National Employment Standards

• Proficient in Office 365, experience with Microkeeper or similar payroll software highly regarded

• Strong numeracy, literacy and professional communication skills

• High level of discretion

• Full Australian work rights and current National Police Check (or willingness to obtain).

We'd love someone who is committed to ongoing professional development, positive, proactive, and down-to-earth.

Why join Searoad Ferries?

• Be part of a growing team within a successful Australian group

• Supportive, down-to-earth culture and regular team events

• Fantastic staff discounts (retail, dining, hospitality) and free ferry travel

• Modern office facilities, great location, and $1 barista-made coffee

If you have the experience, drive, and communication skills necessary to contribute effectively and thrive in the progressive environment at Searoad Ferries, we'd love to hear from you!

Application details
Firstly, please download the position description at searoad.com.au/careers to confirm this is the right role for you. To apply, submit a cover letter and current resume via SEEK. Applications close midnight. Applications will be reviewed as received.

No agencies please.

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